Pakiety serwisowe ZABBIX
| Silver | Gold | Platinum | Enterprise | Global I | |
|---|---|---|---|---|---|
|
Monitored devices and metrics |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
|
Phone and web support |
|
|
|
|
|
|
Number of support cases |
8 |
8 |
Unlimited |
Unlimited |
Unlimited |
|
Support availability |
8x5 |
8x5 |
24x7 |
24x7 |
24x7 |
|
Initial response time |
Up to 1 day |
Up to 4 hours |
Up to 4 hours |
Up to 4 hours |
Up to 2 hours |
|
Emergency response time |
|
|
Up to 90 minutes |
Up to 90 minutes |
Up to 90 minutes |
|
Support contacts |
1 |
2 |
3 |
7 |
20 |
|
Supported Zabbix servers |
Limited to 1 |
Priced per server |
Priced per server |
Unlimited |
Unlimited |
|
Support for Zabbix Proxy |
|
Priced per proxy |
Priced per proxy |
Unlimited |
Unlimited |
|
Support for Native HA |
|
Optional |
Optional |
|
|
|
Legal entities covered |
1 |
1 |
1 |
1 |
5 |
|
Remote troubleshooting |
|
|
|
|
|
|
Performance tuning |
|
|
|
|
|
|
Environment review |
|
|
|
|
|
|
Assigned Technical Account Manager |
|
|
|
2 hours per month |
4 hours per month |
|
Upgrades by Zabbix team |
|
|
|
|
|
|
On-site visit / remote consultancy up to 5 business days |
|
|
|
1 visit of up to 5 business days |
1 visit of up to 5 business days |
|
Zabbix Certified User training sessions |
|
|
|
1 session for up to 50 students per session (50 max) |
3 session for up to 50 students per session (150 max) |
|
Zabbix Certified Specialist and Professional training sessions |
|
|
|
1 session for up to 5 students per session (5 max) |
2 session for up to 50 students per session (20 max) |
|
Zabbix Certified Expert training for 5 students |
|
|
|
|
|
|
20 Integration and Development days |
|
|
|
|
|
|
3 Zabbix Summit full tickets |
|
|
|
|
|
